So, the poor customer service experience at Cold Stone Creamery that prompted my complaint to corporate has resulted in:
a personal call from the store manager, where he apologized and offered to accept my coupon if I wanted to come back even though the coupon is expired, and has reprimanded and grounded (temporarily laid off) the offending employee;
an email from the regional manager, apologizing on behalf of the company;
and a new coupon for one of anything I want at any Cold Stone.

While I don’t have any plans to go back (their ice cream is just meh), I feel the company has done a fine job of apologizing and trying to appease me. I hope the employee actually learns something from this; poor customer service is such a big no-no.


About wonkydonkey

You want random? You got it. Mostly knitting and gardening, with some home improvements, pets, baking, family, and the occasional bad joke thrown in for good measure. This blog is mine; it is a place where I can insist upon proper grammar or break my own rules and degrade into slang on a whim. Either way, it's still mine. I love the Internet.
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2 Responses to Resolution

  1. Erica says:

    Interesting! Probably would have cost them a lot less if the kid had just let you use your freakin’ coupon! 🙂

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